The team behind every alert, every hour of every day
Tiered analysts, a defined escalation path, and a hunting cadence that keeps ahead of what's changing in your environment — staffed 24/7/365 in EAT.
Good tools without good people still miss things
Detection tooling generates signal; it takes trained analysts, a real escalation path, and consistent hunting to turn that signal into action worth trusting.
Tooling without triage
Alerts without a human validating them are just more noise to ignore.
No defined escalation
Without a clear path from tier-one to senior analyst, urgent findings stall.
Real operations, not empty racks
Our operations room in Hargeisa runs three shifts covering every hour of the year. Analysts work from shared dashboards, a defined playbook library, and a direct escalation line to senior staff — no single point of failure, no blind spots between shift changes.
Analyst tiers
Tier-one triage, tier-two investigation, and senior escalation for the hardest cases.
Structured hunting cadence
Scheduled hunts for the threats automated detection alone tends to miss.
Monthly reporting
Consistent, readable reporting your leadership team will actually read.
24/7/365, in EAT
Day shift
Peak coverage aligned to Somaliland business hours, when activity is highest.
Evening shift
Continuous handover with full context — nothing waits for the next shift.
Overnight shift
The same triage and containment authority, every hour of the night.
Triage-to-response flow
| Severity | Acknowledgement | Initial triage | Escalation if unresolved |
|---|---|---|---|
| Critical | Minutes | Immediate | Automatic |
| High | Minutes | Same shift | Same shift |
| Medium | Hours | Same day | Next business day |
| Low | Same day | Rolled into reporting | — |
What a real SOC changes
24/7/365
Continuous shift coverage
3
Analyst tiers, defined escalation
1
Monthly report, every month
0
Blind spots between shift changes
What lands with your team
Live monitoring dashboard
Real-time visibility into alerts, triage status, and analyst notes.
Monthly report
Executive summary plus full technical detail, every month.
Documented escalation path
A clear, written map of who handles what, and when it escalates.
Quarterly hunting summary
What we proactively looked for, and what we found.
Common questions
Meet the team that would be watching your environment
Book a 30-minute call to see how our SOC operates, or request a scoped quote.